Customer Name
A complete Bill-To Address and Ship-To Address
A complete thirteen-digit ISBN Number
Complete title of the product and quantity
Preferred method of payment
Return requests must be emailed or faxed within 6 months after the invoice date and authorization must be received before returning any products.
Digital access codes
Registered access codes may be returned within 14 calendar days of the registration date as long as no more than 10% of the coursework has been completed. Under no circumstance will a refund be issued if more than 10% of the coursework has been completed. Coursework pertains to all lesson quizzes, exams, and written assignments.
Access cards
Products returned for credit must have tear strip intact and be in resalable condition. All items are subject to inspection and should be sent prepaid to the following address below.
Please note, that once coursework has been completed, students cannot opt out of their schools' inclusive access programs or dispute charges. If they do, their accounts will be suspended, and grades will be withheld until updated payment is received. Students must maintain an active account in good standing for the duration of their course to ensure their grades are recorded in the gradebook.
Purchase Orders/Returns may be faxed or emailed using the information listed below.