Technical Support

Enabling Browser Cookies

Cookies are pieces of data stored by web browsers that websites and applications can use to remember a web browser from one request to the next. They allow features like user account logins to function

Many web browsers make a distinction between first-party and third-party cookies. First-party cookies are created by the web server identified by the address shown the browser’s address bar. Third-party cookies can be created when content is loaded from domains other than the one shown in the address bar.

Some browsers allow users to decide whether or not the third-party cookies should be accepted. To configure your browser to allow third-party cookies, follow the steps below for instructions for your chosen browser.

PC Users

Mozilla Firefox for Windows:

  1. Click the menu icon
  2. Select 'Options.'
  3. Click 'Privacy & Security' on the left panel.
  4. In the Browser Privacy/Enhanced Tracking Protection area, select the ‘Custom’ option.
  5. To the right of ‘Cookies,’ confirm that ‘Cross-site and social media trackers’ is selected (this should be the default selection).
NOTE: To accept cookies from specific sites only, access the website you want to allow cookies for. Click the small ‘shield’ icon on the address bar (to the left of the website’s URL), and toggle off the ‘Enhanced Tracking Protection’ option for this site.

 

Google Chrome for Windows

  1. Click the menu icon
  2. Select 'Settings.'
  3. In the ‘Privacy and Security' section, select 'Cookies and other site data.'
  4. Confirm that 'Allow all cookies' is selected.

NOTE: If you choose to block third-party cookies, you will need to use the ‘Add’ button in the 'Sites that can always use cookies' area to add exceptions for the necessary websites. Simply enter the site URL and check the 'Include third-party cookies on this site' option. Click the ‘Add’ button once all exceptions have been added. If you choose to make exceptions to allow cookies for specific sites only, you may be restricting cookies to other websites typically used. Therefore, the preferred option is to always ‘Allow all cookies’ which is the default setting when a browser is installed.

 

Mac Users

Mozilla Firefox for Mac:

  1. Click the menu icon
  2. Select ‘Preferences.’
  3. Click ‘Privacy & Security’ on the left panel.
  4. In the Browser Privacy/Enhanced Tracking Protection area, select the ‘Custom’ option.
  5. To the right of ‘Cookies,’ confirm that ‘Cross-site and social media trackers’ is selected (this should be the default selection).
NOTE: To accept cookies from specific sites only, access the website you want to allow cookies for. Click the small ‘shield’ icon on the address bar (to the left of the website’s URL), and toggle off the ‘Enhanced Tracking Protection’ option for this site.

 

Google Chrome for Mac:

  1. Click the menu icon
  2. Select 'Settings.'
  3. In the ‘Privacy and Security' section, select 'Cookies and other site data.'
  4. Confirm that 'Allow all cookies' is selected.
NOTE: If you choose to block third-party cookies, you will need to use the ‘Add’ button in the 'Sites that can always use cookies' area to add exceptions for the necessary websites. Simply enter the site URL and check the 'Include third-party cookies on this site' option. Click the ‘Add’ button once all exceptions have been added. If you choose to make exceptions to allow cookies for specific sites only, you may be restricting cookies to other websites typically used. Therefore, the preferred option is to always ‘Allow all cookies’ which is the default setting when a browser is installed.

 

Safari:

  1. Select 'Settings' from the Safari drop-down menu.
  2. Click 'Advanced.'
  3. Confirm that the ‘Block all cookies’ setting to the right of ‘Cookies and website data’ is NOT checked. If checked, this setting will need to be unchecked to prevent any issues with site access.
  4. Once ‘Block all cookies’ has been unchecked, visit Safari > Settings > Privacy and ensure ‘Prevent cross-site tracking’ is NOT checked/enabled. (Note: Depending on the version of your OS, you may need to visit Safari > Settings > Privacy.)
NOTE: If the cookies and website data is set to ‘Block all cookies,’ you will need to click the ‘Manage Website Data…’ button to add exceptions for the necessary site(s). You must have already visited the site(s) in order to add these exceptions (they must be listed in your browsing history). If you choose to make exceptions and only allow cookies for specific sites, you may be restricting cookies to other websites typically used. Therefore, the preferred option is to always uncheck the ‘Block all cookies’ option, which is the default setting when a browser is installed.

 

iPad Users

Safari for iPad

When using an iPad, you will need to first be sure browser cookies are enabled in the Safari browser application. This will ensure browser cookies are enabled across all browsers on your iPad. Once you have completed this step, you may proceed to the Chrome or Firefox apps and ensure 'Allow Cross-Website Tracking' is enabled for these browsers as well.
  • From your home screen, locate and select the 'Settings' icon.
  • Select ‘Safari' from the left-side menu bar (you may need to scroll down and select ‘Apps’ first).
  • Scroll down and select ‘Advanced.’
  • On the 'Privacy’ pane (on the right), ensure that 'Block All Cookies' is NOT enabled. If enabled, this setting will need to be unchecked to prevent any issues with site access.
  • In addition to ensuring cookies are enabled, please ensure that 'Prevent cross-site tracking' is NOT checked/enabled. Return to Safari > Settings > Privacy & Security to check this setting.

 

Mozilla Firefox for iPad

  1. From your home screen, locate and select the 'Settings' icon.
  2. Select ‘Firefox' from the left-side menu bar (you may need to scroll down).
  3. Ensure that 'Allow Cross-Website Tracking' is enabled.

Chrome for iPad

  1. From your home screen, locate and select the 'Settings' icon.
  2. Select ‘Chrome' from the left-side menu bar (you may need to scroll down).
  3. Ensure that 'Allow Cross-Website Tracking' is enabled.

For LTI Course Access

LTI access means you would have direct access to Connect For Education courses from within your school’s learning management system. If your course utilizes LTI access, the following URLs must be allowed:

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