Customer Name
A complete Bill-To Address and Ship-To Address
A complete thirteen-digit ISBN Number
Complete title of the product and quantity
Preferred method of payment
Return requests must be emailed or faxed within 6 months after the invoice date and authorization must be received before returning any products.
Digital access codes
Returns must be sent via email. Access codes will be verified for registration. Only non-registered access codes will be approved for credit. Under no circumstance will registered access codes be approved for credit.
Access cards
Products returned for credit must have the tear strip intact and should be in resalable condition. All items are subject to inspection and should be sent prepaid to the address below.
Please note, that once coursework has been completed, students cannot opt out of their schools' inclusive access programs or dispute charges. If they do, their accounts will be suspended, and grades will be withheld until updated payment is received. Students must maintain an active account in good standing for the duration of their course to ensure their grades are recorded in the gradebook.
Purchase Orders/Returns may be faxed or emailed using the information listed below.